The real goal of the patrolling is to walk with a purpose,” he says. Patrolling includes looking for hazards, trash, low-hanging branches – what Chinnery calls “low-hanging fruit.” “Some roses that are starting to go out of bloom, just clip the first two, but keep moving. It could be the same property or section of property every day or it could be broken up through the week, Chinnery says.
So, they started a program called “patrolling.” For the first hour of the day, every crew member is assigned an area of their property. Walk with a purposeīecause Park West crews start the work day early to avoid traffic and hotter weather, workers can’t start equipment when they arrive. Bonuses and other rewards are given out for top scores as well as most improved property. “The last thing an account manager needs is another to-do list,” he says. “It could be a job that’s a 95,” says Brian Chinnery, executive vice president of operations, “but still, what could we do better?” Chinnery says when you are grading a property, the important thing is not to focus on too many items to improve. But Park West has added another layer, where they pick one item that they want to see incrementally improved. Park West has a quality manager who visits sites with the site’s account manager quarterly and grades properties on a sale of 1-100. “Get them focused on one thing and get them really good at that.” 3. They are very different things and you’re going to fail probably at both of them,” he says. “Let’s talk about maintenance – you’ve got a guy doing post-construction maintenance and you also ask him to do long-term maintenance. Tracy says early on in the company’s existence, one mistake was asking employees to take on too many tasks or tasks that are vastly different from each other. “The odds of remembering their names is so much better if you write it down,” he says. “If you remember people’s names, it’s a big deal, especially when it comes to their family and their kids.” Tracy writes names down to help remember them. Tracy says one way to form a relationship with employees is to get to know them by name. Here’s some lessons we learned when we went backstage with Park West.
What started out as CEO Jim Tracy and his brother installing an irrigation system more than 40 years ago has now grown to 1,600 employees. Park West Companies is an almost $200-million company with multiple locations throughout California and one in Las Vegas, Nevada.
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